On our SA-6500 gateways, many of our users are complaining about sporadic disconnects when using the Windows and Mac NC client; our environment is composed of Win XP and Snow Leopard. The usersÕ NC tunnels do not show an error message when the tunnel disconnect happens, the NC client just states reconnecting and then after a minute or two the NC client reconnects. We have 1gb/s Internet links (utilization is currently at 140Mb/s), no network errors on the SA-6500sÕ or switchesÕ interfaces, the max session on the user role is set to 8000 and the idle time is set to 7000, we have roaming turned on and we have the session counters disabled (JTAC Tier 2 states enabling sessions counters on a role is a problem in 6.5Rx code). I have a ticket in for this issue, but tier 2 support is scratching their head over this. I have also upgraded our SA-6000 test units to 6.5R2 and 6.5R3.1, but I, along with other users, still see the same problem. I was wondering if anyone else has run across this problem and might know how to fix it. Thank you.
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