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since ‎01-07-2019
‎01-10-2019
JMC18
JMC18
New Contributor

Re: Pulse Secure 5.3.1021 not showing any connecti...

by JMC18 in Pulse Desktop Clients
‎01-08-2019 06:00:AM
‎01-08-2019 06:00:AM
Hi Ray,   The debug log is huge and has a number of errors.   First 1 <username> Pulse.exe Pulse p5756 t1680 JamConnectionModel.cpp:322 - 'JamUI' m_ptrUiDiagnosticService->addListener failed, error: 0x80040155 and then   1 <username> Pulse.exe Pulse p5756 t1680 MessageCatalog.cpp:243 - 'CatalogUtil' Error loading message catalog file C:\Program Files (x86)\Common Files\Pulse Secure\PulseBranding\BrandingMessageCatalog_EN.txt   and then   1 SYSTEM PulseSecureService.exe ConnectionManager p1284 t5E4 SessionChangeMonitor.cpp:312 - 'SessionMonitor' unable to query user token from session id 1, error 1008 1 SYSTEM PulseSecureService.exe dsAccessService p1284 t514 accessService.cpp:110 - 'AccessService' plugin vpnAccessMethod, unable to stop error 1006   1 SYSTEM PulseSecureService.exe dsAccessService p1284 t514 accessService.cpp:110 - 'AccessService' plugin wirelessAccessMethod, unable to stop error 1006   1 SYSTEM PulseSecureService.exe dsAccessService p1284 t514 accessService.cpp:110 - 'AccessService' plugin wiredAccessMethod, unable to stop error 1006   and then   1 SYSTEM PulseSecureService.exe ConnectionStore p1268 t508 ConnectionStoreServiceWin.cpp:39 - 'ConnectionStore' RegQueryValueEx failed: 2 UserList   and then   1 SYSTEM PulseSecureService.exe 8021xAccessMethod p1268 t62C 8021xAccessMethod_win.cpp:2016 - '8021xSuppression' setWirelessSuppression: Fetching SuppressedWirelessAdapters from ConnStore: FAILED OR machine:local does Not Exist   This last log entry continues indefinitely   1 <username> Pulse.exe Pulse p4988 t13F8 JamConnectionModel.cpp:322 - 'JamUI' m_ptrUiDiagnosticService->addListener failed, error: 0x80040155     ... View more

Pulse Secure 5.3.1021 not showing any connections

by JMC18 in Pulse Desktop Clients
‎01-07-2019 04:54:AM
‎01-07-2019 04:54:AM
Got a few machines running Windows 8.1 Enterprise that have all of a sudden stopped showing connection in Pulse, and have the 'Add connection' option greyed out. This isn't happening on all machines.   I've checked that the Pulse Secure service(s) are running I've made sure that dsAccessService.exe and PulseSecureService.exe are running I've amended the MaxNumFilters number to 14 under HKLM/SYSTEM/CurrentControlSet/Control/Network I've reinstalled the software   I've looked through this and other forums but I can't find a solution. Any help/advice is welcomed. ... View more
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