About skibumatbu

skibumatbu · ‎07-07-2019

Ray, the log file is 385k in size and won't fit in this post. I don't see a way to upload one to the forum. Any suggestions on how to put it here or give it to you?

skibumatbu · ‎07-05-2019

Thanks for replying back. No changes were made to the client system (with the exception of maybe a software update). Will the support team help me if I'm on the 3 user free license? Thanks, Scott

skibumatbu · ‎07-05-2019

Adding things I've tried to remediate: Removed saved settings Reboot Stop/Start Pulse service removed and recreated the connectoin Stopped the service, then remove the programdata and appdata Pulse Secure folders I was already at the most current client version, but I did download a new copy and ran the repair. One interesting thing to note... After creating the new connection it never prompted for which client cert to use for the SSL authentication. According to the logs, it is however picking the correct certificate to use.

skibumatbu · ‎07-05-2019

I haven't changed my configuration in 1-2 months. The change made a month or so ago was to enable SSL client certificates. The other day I stopped being able to log in via the Pulse Secure desktop client. I am still able to connect via my iPhone with the same configuration. The error I am getting is a user input timeout. I know that there is a 120 second delay but it doesn't timeout in 120 seconds. The timeout is immediate after I hit the connect button. I did check the logs. I have no idea which are related to the problem so I'll include a bunch of the errors. I'm hoping there is something in there that will point to the problem. Thanks! 00141,09 2019/07/05 11:51:23.018 4 SYSTEM PulseSecureService.exe eapService p14428 t1E34 JNPRClient.cpp:1579 - 'eapService' uiReply_requestStatus: 8 00214,09 2019/07/05 11:51:23.018 3 blah Pulse.exe Pulse p11392 t16D8 DialogManager.cpp:1255 - 'JamUI' Prompt cancel kUIStatusTimeout for 'mydomain' (ive:a6c0b3a62012f543a376a488fce497fb), xid = 24, code=0 00189,09 2019/07/05 11:51:23.018 1 SYSTEM PulseSecureService.exe eapService p14428 t2328 EapService.cpp:64 - 'eapService' OpenSSL error: error:14099006:SSL routines:ssl3_send_client_verify:EVP lib 00126,09 2019/07/05 11:51:23.018 5 SYSTEM PulseSecureService.exe eapService p14428 t2328 EapService.cpp:76 - 'eapService' Inner Write 00173,09 2019/07/05 11:51:23.018 5 SYSTEM PulseSecureService.exe eapService p14428 t2328 <>:0 - 'eapService' 0000 00 00 00 4f 40 00 00 24:02 08 00 1c fe 00 0a 4c ...O@..$.......L 00173,09 2019/07/05 11:51:23.019 5 SYSTEM PulseSecureService.exe eapService p14428 t2328 <>:0 - 'eapService' 0010 00 00 00 01 00 00 00 4f:40 00 00 0e 02 07 00 06 .......O@....... 00161,09 2019/07/05 11:51:23.019 5 SYSTEM PulseSecureService.exe eapService p14428 t2328 <>:0 - 'eapService' 0020 0d 00 00 00 .... 00185,09 2019/07/05 11:51:23.019 4 SYSTEM PulseSecureService.exe eapService p14428 t2328 JNPRClient.cpp:2389 - 'eapService' Callback code=ODSTK_CB_EAP_TRANSMIT_RESPONSE; Response size=75 bytes 00136,09 2019/07/05 11:51:23.019 4 SYSTEM PulseSecureService.exe eapService p14428 t2328 JNPRClient.cpp:4301 - 'eapService' MyThread Failure: 9 00155,09 2019/07/05 11:51:23.019 4 SYSTEM PulseSecureService.exe iftProvider p14428 t4090 channelProviderImplEap.cpp:330 - 'iftProvider' Got back 0 bytes from EAP 00148,09 2019/07/05 11:51:23.019 4 SYSTEM PulseSecureService.exe eapService p14428 t2328 context.cpp:118 - 'IpcContext' thread 9000 reverted to user SYSTEM 00187,09 2019/07/05 11:51:23.019 1 SYSTEM PulseSecureService.exe iftProvider p14428 t4090 channelProviderImplEap.cpp:411 - 'iftProvider' EAP Authentication FAILED: Error: 1382 0x566 State: 3 0x3 ... 00531,09 2019/07/05 11:51:23.020 4 blah Pulse.exe Pulse p11392 t16D8 UiModelListener.cpp:384 - 'JamUI' OnConnectionStatus(ive:a6c0b3a62012f543a376a488fce497fb) state: Connecting, last-state: Failed, server-ip: NULL, server-url: mydomain, start-time: 0, life-time: 0, reminder-time: 0, extension-allowed: false, remediation-required: false, auto-remediate: false, tnc-id: 65535, host-check-in-progress: false, wx-substate: 4 (Unknown), quarantined: 0, ip-absent: 0, tunnel-state: 6 (Unknown), captive: 0, logupload: 0 00169,09 2019/07/05 11:51:23.020 4 blah Pulse.exe Pulse p11392 t16D8 UiModelListener.cpp:387 - 'JamUI' status-msg: 0 <short: Success., long: Operation succeeded.>, 00292,09 2019/07/05 11:51:23.020 4 blah Pulse.exe Pulse p11392 t16D8 UiModelListener.cpp:390 - 'JamUI' last-status-msg: 1382 <short: User input timeout., long: Pulse timed out waiting for user input.<br><br>Pulse will attempt to connect again shortly. Press Retry to start right away.>, ...

skibumatbu · ‎02-14-2019

Correct... Logins to desktop are failing. If you want I can walk you through it over a video chat. I can't even say for certain its Pulse Secure causing problems. Tonight, I'm going to kill 2 factor auth and see if the issue goes away. Once I do that I'll know for certain.

skibumatbu · ‎02-13-2019

I have a Windows 10 laptop tied to an AD domain. I've been using Pulse Secure (free version) as my VPN solution for a few years with just AD authentication. Recently I enabled two factor authentication in Pulse Secure to leverage one time passwords via linotp. Right after doing that I've started experiencing issues. When using the VPN I close my laptop. When opening it again I start getting login failed errors in my laptop login. I'm unable to login to the laptop until I get it back onto my domain network. I'm looking for ideas as to what can cause this. Any ideas where to look? The only thing to change is the VPN settings. Thanks, Scott

Re: User input timeout error with no input prompte...

Re: User input timeout error with no input prompte...

Re: User input timeout error with no input prompte...

User input timeout error with no input prompted

Re: Logins fail when leaving VPN running and closi...

Logins fail when leaving VPN running and closing l...