I haven't changed my configuration in 1-2 months. The change made a month or so ago was to enable SSL client certificates. The other day I stopped being able to log in via the Pulse Secure desktop client. I am still able to connect via my iPhone with the same configuration. The error I am getting is a user input timeout. I know that there is a 120 second delay but it doesn't timeout in 120 seconds. The timeout is immediate after I hit the connect button. I did check the logs. I have no idea which are related to the problem so I'll include a bunch of the errors. I'm hoping there is something in there that will point to the problem. Thanks! 00141,09 2019/07/05 11:51:23.018 4 SYSTEM PulseSecureService.exe eapService p14428 t1E34 JNPRClient.cpp:1579 - 'eapService' uiReply_requestStatus: 8 00214,09 2019/07/05 11:51:23.018 3 blah Pulse.exe Pulse p11392 t16D8 DialogManager.cpp:1255 - 'JamUI' Prompt cancel kUIStatusTimeout for 'mydomain' (ive:a6c0b3a62012f543a376a488fce497fb), xid = 24, code=0 00189,09 2019/07/05 11:51:23.018 1 SYSTEM PulseSecureService.exe eapService p14428 t2328 EapService.cpp:64 - 'eapService' OpenSSL error: error:14099006:SSL routines:ssl3_send_client_verify:EVP lib 00126,09 2019/07/05 11:51:23.018 5 SYSTEM PulseSecureService.exe eapService p14428 t2328 EapService.cpp:76 - 'eapService' Inner Write 00173,09 2019/07/05 11:51:23.018 5 SYSTEM PulseSecureService.exe eapService p14428 t2328 <>:0 - 'eapService' 0000 00 00 00 4f 40 00 00 24:02 08 00 1c fe 00 0a 4c ...O@..$.......L 00173,09 2019/07/05 11:51:23.019 5 SYSTEM PulseSecureService.exe eapService p14428 t2328 <>:0 - 'eapService' 0010 00 00 00 01 00 00 00 4f:40 00 00 0e 02 07 00 06 .......O@....... 00161,09 2019/07/05 11:51:23.019 5 SYSTEM PulseSecureService.exe eapService p14428 t2328 <>:0 - 'eapService' 0020 0d 00 00 00 .... 00185,09 2019/07/05 11:51:23.019 4 SYSTEM PulseSecureService.exe eapService p14428 t2328 JNPRClient.cpp:2389 - 'eapService' Callback code=ODSTK_CB_EAP_TRANSMIT_RESPONSE; Response size=75 bytes 00136,09 2019/07/05 11:51:23.019 4 SYSTEM PulseSecureService.exe eapService p14428 t2328 JNPRClient.cpp:4301 - 'eapService' MyThread Failure: 9 00155,09 2019/07/05 11:51:23.019 4 SYSTEM PulseSecureService.exe iftProvider p14428 t4090 channelProviderImplEap.cpp:330 - 'iftProvider' Got back 0 bytes from EAP 00148,09 2019/07/05 11:51:23.019 4 SYSTEM PulseSecureService.exe eapService p14428 t2328 context.cpp:118 - 'IpcContext' thread 9000 reverted to user SYSTEM 00187,09 2019/07/05 11:51:23.019 1 SYSTEM PulseSecureService.exe iftProvider p14428 t4090 channelProviderImplEap.cpp:411 - 'iftProvider' EAP Authentication FAILED: Error: 1382 0x566 State: 3 0x3 ... 00531,09 2019/07/05 11:51:23.020 4 blah Pulse.exe Pulse p11392 t16D8 UiModelListener.cpp:384 - 'JamUI' OnConnectionStatus(ive:a6c0b3a62012f543a376a488fce497fb) state: Connecting, last-state: Failed, server-ip: NULL, server-url: mydomain, start-time: 0, life-time: 0, reminder-time: 0, extension-allowed: false, remediation-required: false, auto-remediate: false, tnc-id: 65535, host-check-in-progress: false, wx-substate: 4 (Unknown), quarantined: 0, ip-absent: 0, tunnel-state: 6 (Unknown), captive: 0, logupload: 0 00169,09 2019/07/05 11:51:23.020 4 blah Pulse.exe Pulse p11392 t16D8 UiModelListener.cpp:387 - 'JamUI' status-msg: 0 <short: Success., long: Operation succeeded.>, 00292,09 2019/07/05 11:51:23.020 4 blah Pulse.exe Pulse p11392 t16D8 UiModelListener.cpp:390 - 'JamUI' last-status-msg: 1382 <short: User input timeout., long: Pulse timed out waiting for user input.<br><br>Pulse will attempt to connect again shortly. Press Retry to start right away.>, ...
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