Where would those files and registry values be located?   Also I edited my above reply to include drivers.txt: https://pastebin.com/5JRZzP6b ... View more

1. BFE is on and running 2.  DWORD value already exists and is set to 14 (decimal). 3.  Yes we see both of them and there's no warning 4.  drivers.txt: https://pastebin.com/5JRZzP6b ... View more

Link to screenshot ... View more

We have Symantec installed but can't uninstall it because of security policy.   There are no other VPN clients installed, and Symantec didn't interfere before we reinstalled.     Searching through logs, I found this failure in setupapi.dev.log   >>> [Device Install (Hardware initiated) - {FE36527A-8C07-4854-8AF7-BF40E7DF52F7}\JNPRVA\0001] >>> Section start 2019/05/13 10:54:37.027 dvi: {Build Driver List} 10:54:37.079 dvi: Searching for hardware ID(s): dvi: {fe36527a-8c07-4854-8af7-bf40e7df52f7}\jnprva dvi: Created Driver Node: dvi: HardwareID - {FE36527A-8C07-4854-8AF7-BF40E7DF52F7}\JNPRVA dvi: InfName - C:\Windows\System32\DriverStore\FileRepository\jnprva.inf_amd64_80b297ba301623ad\jnprva.inf dvi: DevDesc - Juniper Networks Virtual Adapter dvi: Section - JnprVa.Ndi dvi: Rank - 0x00ff0000 dvi: Signer Score - WHQL dvi: DrvDate - 10/18/2012 dvi: Version - 5.40.0.27939 dvi: {Build Driver List - exit(0x00000000)} 10:54:37.106 dvi: {DIF_SELECTBESTCOMPATDRV} 10:54:37.106 dvi: Default installer: Enter 10:54:37.106 dvi: {Select Best Driver} dvi: Class GUID of device changed to: {4d36e972-e325-11ce-bfc1-08002be10318}. dvi: Selected: dvi: Description - [Juniper Networks Virtual Adapter] dvi: InfFile - [c:\windows\system32\driverstore\filerepository\jnprva.inf_amd64_80b297ba301623ad\jnprva.inf] dvi: Section - [JnprVa.Ndi] dvi: {Select Best Driver - exit(0x00000000)} dvi: Default installer: Exit dvi: {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 10:54:37.106 ndv: {Core Device Install} 10:54:37.106 ndv: {Install Device - {FE36527A-8C07-4854-8AF7-BF40E7DF52F7}\JNPRVA\0001} 10:54:37.106 ndv: Parent device: ROOT\JNPRVAMGR\0000 ndv: {Configure Device - {FE36527A-8C07-4854-8AF7-BF40E7DF52F7}\JNPRVA\0001} 10:54:37.122 ndv: Parent device: ROOT\JNPRVAMGR\0000 sto: {Configure Driver Package: C:\Windows\System32\DriverStore\FileRepository\jnprva.inf_amd64_80b297ba301623ad\jnprva.inf} sto: Source Filter = {fe36527a-8c07-4854-8af7-bf40e7df52f7}\jnprva inf: Class GUID = {4d36e972-e325-11ce-bfc1-08002be10318} inf: Class Options = Configurable inf: {Configure Driver: Juniper Networks Virtual Adapter} inf: Section Name = JnprVa.Ndi inf: {Add Service: jnprva} inf: Start Type = 3 inf: Service Type = 1 inf: Error Control = 1 inf: Image Path = \SystemRoot\System32\drivers\jnprva.sys inf: Display Name = Juniper Networks Virtual Adapter Service inf: Group = NDIS inf: Updated service 'jnprva'. inf: {Add Service: exit(0x00000000)} inf: Hardware Id = {FE36527A-8C07-4854-8AF7-BF40E7DF52F7}\JNPRVA inf: {Configure Driver Configuration: JnprVa.Ndi} inf: Service Name = jnprva inf: Config Flags = 0x00000000 inf: {Configure Driver Configuration: exit(0x00000000)} inf: {Configure Driver: exit(0x00000000)} flq: Copying 'C:\Windows\System32\DriverStore\FileRepository\jnprva.inf_amd64_80b297ba301623ad\jnprva.sys' to 'C:\Windows\System32\drivers\jnprva.sys'. cpy: Existing file 'C:\Windows\System32\drivers\jnprva.sys' remains unchanged. sto: {Configure Driver Package: exit(0x00000000)} dvi: Install Device: Configuring device (oem35.inf:{fe36527a-8c07-4854-8af7-bf40e7df52f7}\jnprva,JnprVa.Ndi). 10:54:37.150 dvi: Install Device: Configuring device completed. 10:54:37.165 dvi: Install Device: Starting device. 10:54:37.165 dvi: Install Device: Starting device completed. 10:54:47.237 ndv: {Configure Device - exit(0x00000000)} 10:54:47.237 ndv: {Install Device - exit(0x00000000)} 10:54:47.261 ndv: {Core Device Install - exit(0x00000000)} 10:54:47.263 ndv: Waiting for device post-install to complete. 10:54:47.265 !!! ndv: Timed out waiting for device post-install to complete. 10:58:47.285 <<< Section end 2019/05/13 10:58:47.400 <<< [Exit status: FAILURE(0x000005b4)]     ... View more