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since
06-10-2019
02-21-2020
Chelon
Occasional Contributor
14
Posts
3
Kudos
0
Solutions
02-20-2020
07:34:AM
2 Kudos
Late in the day but have just had resolution to this issue. The admin guys applied some security patches to the Juniper backend and now I can access PulseConnect from my W10 laptop using IE. Unfortunately they won't tell me exactly what was done but thanks for all the help.
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07-15-2019
06:36:AM
This issue is still present. We have set the exclusions as above and also tried W7 compatability mode without success, there's no proxy set at the time of testing either. My Help desk are just about out of ideas, could you suggest anything else we can check? Thanks JIm.
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06-25-2019
02:37:PM
My Helpdesk has now advised:- "we may be able to get this working on your Win10 machine by updating the compatibility options for the executable file" Could you advise if this is necessary for Windows 10? If so then what files will have to be changed and do you have recommneded settings?
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06-17-2019
12:28:PM
They are now asking me to: Send us the full file path with all its child processes please and we will create the exclusion Could you advise please?
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06-17-2019
12:21:PM
My IT desk have told me that dstermserv.exe is not blocked by either CarbonBlack or Forescout - would you know what else can be checked?
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06-17-2019
10:30:AM
Also let me check with my corp IT desk if we can add to the whitelists, thanks
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06-17-2019
10:28:AM
The dependency file is present in the above folder, it's named msvcr80.dll Are you talking about a VPN server within Pulse Connect? I only have the separate Cisco VPN client installed on the laptop.
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06-15-2019
09:09:AM
The file wasn't present so I downloaded and ran the 64 bit install. Rebooted and the file still isn't there and still the same issue. Anything else to try?
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06-14-2019
06:41:AM
Many thanks Ray, is it definitely that file name, as I can't find in on my laptop. Could it be msvcr80.dll?
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06-14-2019
02:30:AM
We have 3 users who have migrated to Windows 10 and they all have this same issue. The security and management sw installed on the build:- Cb defense sensor Forescout secure connector Windows defender
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06-12-2019
07:27:AM
The laptop is 64 bit, not sure if IE is but I'm also getting same error on Firefox 64 bit and Chrome. Would you be able to look at the dump without a case open, as my support desk is very slow at opening these.
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06-11-2019
05:52:AM
Not sure if I can open a ticket since I'm just the end user. The crash dump file is here, would you be able to review it please? https://hcpanywhere.hitachivantara.com/u/51PclbNT3B71U9yQ/dsTermServ.dmp?l
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06-10-2019
07:33:AM
We can login to the PulseSecure front end and can see the choice of hyperlinks to launch the terminal services sessions. However when we click on any one of these this error is returned:- dsTermServ.exe has terminated unexpectedly. Debug information about this issue has been created in dsTermServ.dmp We can connect successfully from Windows 7 clients but not Windows 10. Has anyone seen this error or have a fix?
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