Hi, I have a user who has travelled overseas and since he has been overseas cannot connect to the vpn. The error is not providing enough information either: Please find a cut down version of the logs. I have replaced the user name with TEXT, ip address with either x, xx or ip. If you can help me resolve this will be great   ------------------------- Info AUT23457 2019-08-02 05:19:10 - ive - [ip] TEXT(Users)[] - Login failed using auth server ADviaLDAP (LDAP Server). Reason: Failed Info AUT24327 2019-08-02 05:19:10 - ive - [ip] TEXT(Users)[] - Primary authentication failed for TEXT/ADviaLDAP from xx.xx.xx.xx Info AUT23457 2019-08-02 05:18:38 - ive - [ip] TEXT(Users)[] - Login failed using auth server ADviaLDAP (LDAP Server). Reason: Failed Info AUT24327 2019-08-02 05:18:38 - ive - [ip] TEXT(Users)[] - Primary authentication failed for TEXT/ADviaLDAP from xx.xx.xx.xx Info AUT31014 2019-07-27 16:46:17 - ive - [ip] TEXT(Users)[LaptopVPNAccess, Access MyPC] - Closed connection to TUN-VPN port 443 after 113 seconds, with 2435409 bytes read (in 1 chunks) and 951061 bytes written (in 16 chunks) Info NWC23465 2019-07-27 16:46:17 - ive - [ip] TEXT(Users)[LaptopVPNAccess, Access MyPC] - VPN Tunneling: Session ended for user with IPv4 address x.x.x.x Info AUT22673 2019-07-27 16:46:17 - ive - [ip] TEXT(Users)[LaptopVPNAccess, Access MyPC] - Logout from xx.xx.xx.xx (session:00000000) Info NWC30477 2019-07-27 16:44:30 - ive - [ip] TEXT(Users)[LaptopVPNAccess, Access MyPC] - VPN Tunneling: User with IP 172.20.8.17 connected with ESP transport mode. Info NWC23508 2019-07-27 16:44:30 - ive - [ip] TEXT(Users)[LaptopVPNAccess, Access MyPC] - Key Exchange number 1 occurred for user with NCIP x.x.x.x ... View more