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since ‎05-25-2020
‎06-09-2020
sadoun-d
New Contributor

Re: Pulse Desktop Client 9.1.6 does not install on...

by in Pulse Desktop Clients
‎05-25-2020 01:57:AM
2 Kudos
‎05-25-2020 01:57:AM
2 Kudos
Found the solution myself.   There is a bug in the way 9.1.6 client installation package was created. The problem occured because I'm using a non English version of Windows. The msi doesn't recognize localized version of the Users group. Workaround is to create a user group named Users.  Please PulseSecure, fix that ASAP. ... View more

Pulse Desktop Client 9.1.6 does not install on Win...

by in Pulse Desktop Clients
‎05-25-2020 01:42:AM
‎05-25-2020 01:42:AM
The Pulse Desktop Client 9.1.6 (ps-pulse-win-9.1r6.0-b2223-64bitinstaller.msi) does not install on a Windows 10 x64 PC (10.0.19041.264). Every time the installation is launched, after a few seconds of validating install, I get the following message: "An error has occurred while applying security settings. Users is not a valid user or group. This could be a problem with the package or a problem connecting to a domain controller on the network. Check your network connection and click Retry, or Cancel to end the install." A 1609 msi error.   If I try to install any previous 9.1 version, I never have this problem.   Tried to uninstall any version of the client before retrying but no success.   Any ideas? ... View more
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