I am curious to know if there is any formula based on how Pulse calculates the Active/Live users. Here is what I have tried intially Active users = Login_users - Logout_users but the results were not as expected. For example: Below are the events of two users I am considering based on how their session ends. User1: 1. 9:30:37.000 AM - msg= " AUT24414 : Agent login succeeded 2. 10:29:47.000 AM - msg= " AUT23181 : Session for user has been terminated 3. 10:36:15.000 AM - msg = " AUT24414 : Agent login succeeded 4. 12:25:20.000 PM - msg=" NWC30993 : Closed connection User2: 1. 1:23:06.000 PM - msg=" AUT24414 : Agent login succeeded 2. 4:09:12.000 PM - msg=" AUT22673 : Logout 3. 4:09:12.000 PM - msg=" NWC30993 : Closed connection 4. 8:08:20.000 PM - msg=" AUT24414 : Agent login succeeded 5. 11:59:44.000 PM - msg=" AUT22673 : Logout 6. 11:59:44.000 PM - msg=" NWC30993 : Closed connection Is there any specific logic how the users sessions ends ?
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