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since
12-08-2020
yesterday
jchettid
Contributor
23
Posts
14
Kudos
3
Solutions
11-29-2021
10:03:AM
1 Kudo
We can run the upgrade helper as script which can be triggered when we connect to the VPN using the client as well. KB44792 - How to remove old client side components via Stand-Alone Pulse Desktop Client to resolve the Pulse Desktop Client Upgrade issue?
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08-25-2021
12:23:AM
No, I can't see that the firewall is dropping it. I know the thread is a bit old but we still have this problem.
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06-10-2021
04:44:PM
1 Kudo
using FQDN has difficulty, yes; if it is not needed for business continuity and ease, IP is preferred. if FQDN is needed for continuity and ensuring access, it should be used. there have been difficulties with it, yes, and we are working on solutions. please open a case with support as-needed for further discussion
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04-13-2021
11:57:AM
1 Kudo
Just fix this issue already Pulse. No more workarounds. This has been ongoing with Adobe and Outlook for months if not years
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04-10-2021
07:31:AM
Pulse Secure Client 5.3.7 is already end of life. https://support.pulsesecure.net/product-service-policies/eol/software/pulse-client-software-dates-milestones/ Please uninstall and install one of the latest version. The current version of Pulse client available is 9.1R11
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04-10-2021
07:29:AM
Pulse Secure Client 5.3.7 is already end of life. https://support.pulsesecure.net/product-service-policies/eol/software/pulse-client-software-dates-milestones/ Please uninstall and install one of the latest version. The current version of Pulse client available is 9.1R11
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04-07-2021
12:13:AM
It could be due a third party conflict KB40887 - How to isolate or fix third party conflict issue with Pulse Secure Desktop client
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04-07-2021
12:07:AM
Please uncheck Juniper network service from both the WiFi and Pulse Secure Adapters. KB43833 - Slow download speeds/unable to access resources over Wifi via Pulse Desktop client on Windows 10 Redstone 3 and up If the issue persists, it could be due to a 3rd party application. We would need to review the logs. We suggest you to open a support case with us.
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04-07-2021
12:00:AM
This looks a known issue which is still under investigation with our Dev team. I suggest you to open a support ticket with us to get ETA.
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03-28-2021
11:32:AM
I think you are trying to create a PSAM / Layer 4 connection PSAM is a windows feature where it will use WFP/TDI drivers, especially for windows, it will not work in the Linux platform. For Linux, we recommend using PDC with a JSAM / L3 tunnel to access internal resources.
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03-28-2021
11:18:AM
You must have configured Prelogon (credential provider) or certificate authentication (domain joined laptop) so you're not prompted for credentials when login into the endpoint for AD and not for Azure.
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- Tags:
- be
03-21-2021
12:07:PM
1 Kudo
There is no option to SNMP Poll/Traps for license allocation or expiring licenses on PCS appliance. I recommend you to file an Enhancement Request through your Pulse assigned SE.
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03-21-2021
11:42:AM
1 Kudo
Unfortunately, there is no options to trigger "Forget saved settings" from command prompt. You can reach out to your Pulse assigned SE to file an Enhancement Request to include this options in the future releases.
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03-21-2021
11:34:AM
We would need to investigate this issue. So I recommend you to open a support ticket with us.
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03-21-2021
11:21:AM
5.3.5 (1491) is already EOL. Please upgrade the Pulse client to one of the latest version. The current version is 9.1R11 All Pulse client versions are forward and backward compatible. https://support.pulsesecure.net/product-service-policies/eol/software/pulse-client-software-dates-milestones/
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03-18-2021
12:52:PM
Thank you for your suggestion. I'm an end-user when it comes to PulseSecure, but with your suggestion about enabling the "Fail-over to TDI for Pulse Secure Connection" I was able to pass that along to somebody who can modify the other side of the connection. As for the version, I can't say for sure what version I had previously. I'm suspecting it was a pre 9.x version though based upon the issues that I've had. I tried absolutely everything I could think of including uninstalling PulseSecure, removing registry entires related to PulseSecure, but I kept getting the same error. Thank you for responding!
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- Tags:
- SAM
02-20-2021
11:52:PM
sorry about that, @ochyou. we would need to see a wireshark capture on the client machine that is disconnecting. this will hopefully show us if the system is being disconnected from the vpn. we also need a capture on the vpn appliance to see if it is terminating the session in addition to that, i would recommend testing with new/supported client & software versions (as mentioned by @jchettid)
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02-20-2021
11:49:PM
in addition to @jchettid's comment and ensuring that the Juniper driver is disabled on all adapters, can you confirm if you are using SSL or ESP for transport?
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02-19-2021
05:34:AM
2 Kudos
Please test the behavior after upgrading the pulse client to 9.1R11 and ESAP to 3.7.4. If the issue persists, please open a support case with Pulse.
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02-19-2021
05:33:AM
1 Kudo
Please test the behavior after upgrading the pulse client to 9.1R11 and ESAP to 3.7.4. If the issue persists, please open a support case with Pulse.
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02-19-2021
05:26:AM
2 Kudos
The concurrent SSL connections graphs shows the client side connections such as VPN Tunneling (Network Connect or Pulse Secure Desktop client), WSAM, JSAM. Even if you select ESP mode, it would be counted as SSL as connection is SSL and only the data channel uses ESP. KB16841 - Differences between Concurrent Users and Concurrent SSL Connections graphs
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02-19-2021
02:12:AM
3 Kudos
KB44688 - Availability of FIPS compliant Pulse Desktop Client for Windows/macOS from 9.1R11 onwards
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02-18-2021
02:16:PM
Please try the upgrade from the PCS appliance KB44670 - Pulse Secure Client upgrade from PCS/PPS irrespective of the end user's OS/platform
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