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02-18-2021
03-14-2021
afahre
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03-14-2021
09:38:AM
Hi thanks for the reply, Anyways i don't know how to do the debuglogs. Can you tell me how to do the debuglogs?
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02-18-2021
10:55:PM
Additional Logs 00144,09 2021/02/17 16:30:40.991 3 ratih90000186 Pulse.exe Pulse p15236 t3B88 JamConnectionModel.cpp:693 - 'JamUI' Connection Status: Connecting 00234,09 2021/02/17 16:30:40.991 3 SYSTEM PulseSecureService.exe ConnectionManager p1340 t73AC PolicyEvaluator.cpp:60 - 'ConnectionManager' PolicyEvaluator::evaluate policy [automatic] auto kEvalResultTrue connect 1 disconnect 0 transition 0 00170,09 2021/02/17 16:30:40.991 4 ratih90000186 Pulse.exe Pulse p15236 t3B88 connectionitem.h:1151 - 'MJT' IsAutoRemediation() using connection item state. bAutoRemediation = 0 00245,09 2021/02/17 16:30:40.991 3 ratih90000186 Pulse.exe Pulse p15236 t3B88 JamConnectionModel.cpp:722 - 'JamUI' TNC data received from status ID:65535, bRemediation:0, bAutoremediation 0, Policysize:0 (wireless:32412302-3bab-408b-a878-c94562843ed1) 00340,09 2021/02/17 16:30:40.991 3 SYSTEM PulseSecureService.exe ConnectionManager p1340 t73AC ConnectionEntry.cpp:1077 - 'ConnectionManager' onNetworkChange(wireless:32412302-3bab-408b-a878-c94562843ed1), manual: 1, hasIp: 1, connect: 0/1, disconnect: 1/0, machineSuspended: 0, connSuspended: 0, context: 1, identity: user, state kStateConnecting 00115,09 2021/02/17 16:30:40.991 4 ratih90000186 Pulse.exe Pulse p15236 t3B88 connectionitem.h:482 - 'MJT' copyStatusItems 00154,09 2021/02/17 16:30:40.991 4 SYSTEM PulseSecureService.exe dsAccessService p1340 t73AC dsaccessworkqueue.cpp:263 - 'WorkQueue' Start running work unit 1032 00157,09 2021/02/17 16:30:40.991 4 ratih90000186 Pulse.exe Pulse p15236 t3B88 connectionitem.h:486 - 'MJT' !item->bRemediationRequired. Clearing remediation state. 00236,09 2021/02/17 16:30:40.991 4 SYSTEM PulseSecureService.exe UiModel p1340 t73AC StatusListener.cpp:111 - 'UiModel' CStatusChangeListener::onConnectionStatusChange(pszType(wirelessAccessMethod), pszId(32412302-3bab-408b-a878-c94562843ed1)) 00140,09 2021/02/17 16:30:40.991 4 ratih90000186 Pulse.exe Pulse p15236 t3B88 DialogManager.cpp:2147 - 'MJT' DialogManager::OnJamConnectionModified 00122,09 2021/02/17 16:30:40.991 4 ratih90000186 Pulse.exe Pulse p15236 t3B88 PromptDialog.cpp:470 - 'MJT CS' pItem->strPolicy = 00123,09 2021/02/17 16:30:40.991 4 ratih90000186 Pulse.exe Pulse p15236 t3B88 PromptDialog.cpp:471 - 'MJT CS' pItem->strReasons = 00124,09 2021/02/17 16:30:40.991 4 ratih90000186 Pulse.exe Pulse p15236 t3B88 PromptDialog.cpp:472 - 'MJT CS' pItem->nTncId = 65535 00175,09 2021/02/17 16:30:40.991 4 ratih90000186 Pulse.exe Pulse p15236 t3B88 connectionitem.h:1169 - 'MJT' GetRemediationState() using connection item state. tncRemediationState = 0 00210,09 2021/02/17 16:30:40.991 4 ratih90000186 Pulse.exe Pulse p15236 t3B88 PromptDialog.cpp:480 - 'MJT CS G2' 0 | 1 | 0 | 0 | 0 | 0 00175,09 2021/02/17 16:30:40.991 4 ratih90000186 Pulse.exe Pulse p15236 t3B88 connectionitem.h:1169 - 'MJT' GetRemediationState() using connection item state. tncRemediationState = 0 00170,09 2021/02/17 16:30:40.991 4 ratih90000186 Pulse.exe Pulse p15236 t3B88 connectionitem.h:1151 - 'MJT' IsAutoRemediation() using connection item state. bAutoRemediation = 0 00137,09 2021/02/17 16:30:40.991 4 ratih90000186 Pulse.exe Pulse p15236 t3B88 PromptDialog.cpp:485 - 'MJT' Progress updated and !isStatusChanged 00149,09 2021/02/17 16:30:40.991 4 ratih90000186 Pulse.exe Pulse p15236 t3B88 PromptDialog.cpp:368 - 'MJT' CJamConnectionStateDlg::UpdateRemediationProgress 00118,09 2021/02/17 16:30:40.991 4 ratih90000186 Pulse.exe Pulse p15236 t3B88 PromptDialog.cpp:378 - 'MJT' No state info. - 1 00126,09 2021/02/17 16:30:40.991 4 ratih90000186 Pulse.exe Pulse p15236 t3B88 DialogManager.cpp:2232 - 'MJT' pd->UpdateLayoutNeeded() 00543,09 2021/02/17 16:30:40.991 4 ratih90000186 Pulse.exe Pulse p15236 t3B88 UiModelListener.cpp:380 - 'JamUI' OnConnectionStatus(wireless:32412302-3bab-408b-a878-c94562843ed1) state: Connecting, last-state: Disconnected, server-ip: NULL, server-url: 10.200.10.103, start-time: 0, life-time: 0, reminder-time: 0, extension-allowed: false, remediation-required: false, auto-remediate: false, tnc-id: 65535, host-check-in-progress: false, wx-substate: 4 (Unknown), quarantined: 0, ip-absent: 0, tunnel-state: 6 (Unknown), captive: 0, logupload: 0 00174,09 2021/02/17 16:30:40.991 4 ratih90000186 Pulse.exe Pulse p15236 t3B88 UiModelListener.cpp:383 - 'JamUI' status-msg: 0 <short: Success., long: Operation succeeded.>, 00178,09 2021/02/17 16:30:40.991 4 ratih90000186 Pulse.exe Pulse p15236 t3B88 UiModelListener.cpp:386 - 'JamUI' last-status-msg: 0 <short: Success., long: Operation succeeded.>, 00200,09 2021/02/17 16:30:40.991 3 ratih90000186 Pulse.exe Pulse p15236 t3B88 JamConnectionModel.cpp:692 - 'JamUI' Notification of connection status update: '' (wireless:32412302-3bab-408b-a878-c94562843ed1) 00144,09 2021/02/17 16:30:40.991 3 ratih90000186 Pulse.exe Pulse p15236 t3B88 JamConnectionModel.cpp:693 - 'JamUI' Connection Status: Connecting
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02-18-2021
10:34:PM
Hi, Some of the Users have an issue when trying to connect using PDC, it just stuck on the "Connecting" state and never connect. Is there any solution or suggestion to solve the issue? *Our PPS firmware version is 5.4.R7.1. *Users using Windows 7&10 PDC v5.2.1 and v9.10.0 00217,09 2021/02/18 13:57:23.137 4 SYSTEM PulseSecureService.exe ConnectionStore p116048 t26ADC ConnectionStoreDocSet.cpp:562 - 'ConnectionStoreService' SaveDocument: C:\ProgramData\Pulse Secure\ConnectionStore\connstore.dat 00257,09 2021/02/18 13:57:23.137 4 SYSTEM PulseSecureService.exe ConnectionStore p116048 t26ADC ConnectionStoreDocSet.cpp:625 - 'ConnectionStoreService' SaveUserDocument: C:\ProgramData\Pulse Secure\ConnectionStore\S-1-5-21-1223185134-1293843389-10498456-23439.dat 00174,09 2021/02/18 13:57:23.183 4 SYSTEM PulseSecureService.exe 8021xAccessMethod p116048 t25C8C 8021xAccessMethod_win.cpp:1429 - '8021xAccessMethod' NotifyThread nWait=0, ePower=3 00180,09 2021/02/18 13:57:23.183 5 SYSTEM PulseSecureService.exe ConnectionManager p116048 t25C48 NetworkInterfaceChangeMonitor.cpp:98 - 'InterfaceMonitor' --> Unknown Interface Change 00180,09 2021/02/18 13:57:23.339 5 SYSTEM PulseSecureService.exe ConnectionManager p116048 t25C48 NetworkInterfaceChangeMonitor.cpp:98 - 'InterfaceMonitor' --> Unknown Interface Change 00147,09 2021/02/18 13:57:23.339 4 SYSTEM PulseSecureService.exe dsAccessService p116048 t26ADC dsaccessworkqueue.cpp:255 - 'WorkQueue' Queued work unit 3 00146,09 2021/02/18 13:57:23.339 4 SYSTEM DllHost.exe JNPRTtlsProvider p158444 t26B38 JNPRClient.cpp:1548 - 'JNPRTtlsProvider' EapPeerConfigBlob2Xml: 808 00150,09 2021/02/18 13:57:23.339 4 SYSTEM DllHost.exe JNPRTtlsProvider p158444 t26B38 JNPRClient.cpp:1643 - 'JNPRTtlsProvider' EapPeerConfigBlob2Xml complete 00154,09 2021/02/18 13:57:23.339 4 SYSTEM PulseSecureService.exe dsAccessService p116048 t25E9C dsaccessworkqueue.cpp:351 - 'WorkQueue' Start running work unit 3 00202,09 2021/02/18 13:57:23.339 4 SYSTEM PulseSecureService.exe Integration p116048 t25E9C method.cpp:635 - 'Integration' IntegrationAccessMethod::onConnectionChange(userdata:60368cef2738c3449779cdc9310b9a01) 00206,09 2021/02/18 13:57:23.339 5 SYSTEM PulseSecureService.exe ConnectionManager p116048 t25E9C EventHandler.cpp:61 - 'ConnectionManager' queueing connect change task on userdata:60368cef2738c3449779cdc9310b9a01 00148,09 2021/02/18 13:57:23.339 4 SYSTEM PulseSecureService.exe dsAccessService p116048 t25E9C dsaccessworkqueue.cpp:255 - 'WorkQueue' Queued work unit 19 00209,09 2021/02/18 13:57:23.339 4 SYSTEM PulseSecureService.exe UiModel p116048 t25E9C StoreListener.cpp:142 - 'UiModel' CStoreListener::onConnectionChange(pszType(userdata), pszId(60368cef2738c3449779cdc9310b9a01)) 00155,09 2021/02/18 13:57:23.339 4 SYSTEM PulseSecureService.exe dsAccessService p116048 t25FD4 dsaccessworkqueue.cpp:351 - 'WorkQueue' Start running work unit 19 00152,09 2021/02/18 13:57:23.339 4 SYSTEM PulseSecureService.exe eapService p116048 t25D94 context.cpp:118 - 'IpcContext' thread 155028 reverted to user SYSTEM 00136,09 2021/02/18 13:57:23.339 4 SYSTEM PulseSecureService.exe eapService p116048 t25D94 JNPRClient.cpp:4488 - 'eapService' MyThread complete 00145,09 2021/02/18 13:57:23.339 4 SYSTEM PulseSecureService.exe eapService p116048 t26ADC JNPRClient.cpp:1660 - 'eapService' processEndSession complete 00249,09 2021/02/18 13:57:23.339 3 SYSTEM PulseSecureService.exe WirelessAccessMethod p116048 t26ADC AdapterAccessInstance.cpp:520 - 'CAdapterAccessInstance' GetAdaptersAddresses: Iteration Complete. Requested IP Family: 0, Picked IP Address: , Picked GW 00205,09 2021/02/18 13:57:23.355 4 SYSTEM PulseSecureService.exe ConnectionStore p116048 t26ADC ConnectionStoreService.cpp:850 - 'ConnectionStoreService' getAttribute wireless:32412302-3bab-408b-a878-c94562843ed1
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