I did open a case with PS support.  Then I escalated it.   I still have heard NOTHING back from Pulse Secure tech support. They aren't responding to the case.   Did Ivanti lay off a lot of the support engineers ?    Pulse Secure support used to be great, but now i can't get any response. ... View more

Hi.  Sorry to hear about your troubles.   Is it desktop clients?  Windows? Mac? Do you have Pulse Secure configured to automatically upgrade the clients that connect? How are the clients authenticating ? Local, AD, RADIUS, MFA ?  Is it afecting every type of authentication ?   Thanks! K     ... View more

This is what the release notes say about upgrading a cluster: "To reduce the number of reconnection attempts due to VIP failover, Pulse Secure recommends to upgrade the passive node first. Once the upgrade is complete, the passive node will push the service package to the active node and cause the VIP to failover to the passive node. All existing user session will be automatically transferred to the passive node. When the active node has completed the upgrade process, the passive node will remain the VIP owner. If you would like the active node to own the VIP again, a manual failover is required. Note: The term “passive node” used in this example to describe the node that does NOT own the VIP." ... View more