Hi,   You can upgrade your PCS to 9.1R5-9.1R7. This does not have the cert issue and you can also import the XML file without any problem. With time you can work on the steps to mitigate the cert issue (Ensure that all the end users have the uninstallers, upgrade the PCS to the fix versions and then have them connect to PCS to get the new certificate).   Hope this helps,   Regards, Pulsar.     ... View more

Hi,   Please log a support ticket via your IT Helpdesk/Partner as this needs to be further investigated.   Regards, Pulse Secure ... View more

Hi Venki, Thanks for the details,    If the user needs to enter any details like OTP, then this is not supported. We understand it was working fine before, however, it was a bug and now it stands corrected. If, the user doesn't need to interact like entering OTP and if still the issue occurs, Please open a Support ticket as it needs detailed investigation along with certain set of logs.   Regards, Pulse Secure. ... View more

This needs a detailed diagnosis, please open a Support case with Pulse. ... View more

https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB44537/?kA13Z000000L3SJ may help, else, please open a support ticket with Pulse.  ... View more

Hi venkigdl,   Could you please specify the auth method used?    Does it require user interaction?   Regards, Pulse Secure ... View more