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10-29-2017
10-29-2017
Serge B-G_
Occasional Contributor
5
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0
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1
Solution
12-01-2014
11:13:AM
Greetings, Unfortunately I do not have access to the computer anymore as the user is away for some days. After we deleted the cookies file, we did not investigate further. We kept the old file by adding the .old extension on the users' computer. Since he is away, I will not be able to provide any further information, although I could as soon as he gets back. My guess is that the cookie for that specific website did not write correctly in the cookies file. As for the logs, if they are still needed, I can check with the user as well. Thanks a lot for your time and help again.
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11-28-2014
07:56:AM
Greetings, After extensive research, we found that the culprit was the cookies.sqlite file in the Mozilla profile folder. Renaming (or deleting) that file resolved the problem. Thanks a lot for your time and help again.
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11-26-2014
12:09:PM
Greetings, I would gladly provide logs, I tried to find them, the computer having issues is on Windows 7 SP1. I checked the following for the logs: c:\users\<username>\AppData\Local\Juniper Networks c:\users\<username>\AppData\Roaming\Juniper Networks And I was unable to find anything specific to Host Checker (except the installation folder). We have the same website working on a different computer, I think it's local on the machine as well. I also tried to uninstall and reinstall the application again without any success. Where are the logs stored so I can provide them? Thanks a lot for your time and help again.
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11-18-2014
05:24:AM
Greetings, We have an issue on one of our computer where the Host Checker keeps looping through the verification process over and over. It does the verification, we see the green circle and then it reloads the page and start over. Clicking on the "click here" for the manual verification does the same issue. The issue occurs in Firefox. Here are the version/details I could find: - Firefox version: 33.0.3 - Juniper Networks Host checker version: 8.0.6.32195 We tried to uninstall the program, but when we were trying to launch the page again, the software was not installed automatically, we had to go through Internet Explorer to fix this. We also tried to clear the cache in Firefox. The reason we need Firefox is that we need some features not available/working correctly in Internet Explorer but working fine in Firefox. Is there any way to fix this issue? Thanks a lot for your time.
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11-13-2014
12:35:PM
Greetings, We have an issue on one of our computer where the Host Checker keeps looping through the verification process over and over. It does the verification, we see the green circle and then it reloads the page and start over. Clicking on the "click here" for the manual verification does the same issue. The issue occurs in Firefox. Here are the version/details I could find: - Firefox version: 33.0.3 - Juniper Networks Host checker version: 8.0.6.32195 We tried to uninstall the program, but when we were trying to launch the page again, the software was not installed automatically, we had to go through Internet Explorer to fix this. We also tried to clear the cache in Firefox. The reason we need Firefox is that we need some features not available/working correctly in Internet Explorer but working fine in Firefox. Is there any way to fix this issue? Thanks a lot for your time.
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